Chacalal Rentals Mexico Quintana Roo Chacalal

Hilton Tulum Riviera Maya All-Inclusive Resort | Resort in Tulum

| 8.4 (1919 Reviews) |  1 Bathroom
Chacalal Resort | Hilton Tulum Riviera Maya All-Inclusive Resort

Resort in Chacalal, Tulum

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.


8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Carretera Cancun Tulum 307, Tulum, 77774, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Towels
  • Children's robes
  • Toilet paper
  • Shampoo
  • Private bathroom
  • Soap
Bedroom
  • Premium bedding
  • Blackout drapes/curtains
  • Air conditioning
  • Bed sheets
  • Access via exterior corridors
  • Individually decorated
  • Free local calls
  • Desk
  • Desk chair
  • Mobile key entry
  • LED light bulbs
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Water-efficient showers only
  • Water-efficient toilets only
  • Energy-saving switches
  • Individually furnished
  • Restaurant dining guide
  • Phone
  • Connecting rooms available
Breakfast
  • 3 beach bars, 3 poolside bars and 3 bars/lounges
  • 24-hour room service
  • Free daily reception
  • 9 restaurants and 1 coffee shop/cafe
  • Free minibar
  • Coffee/tea maker
  • Free bottled water
Parking
  • Free uncovered valet parking on site
Accessibility
  • Elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Elevator door width (inches): 31
  • Wheelchair-accessible lounge
  • Hallway handrail height (inches): 24
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible spa
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path of travel
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Stair-free path to entrance
  • Accessible shuttle
  • Valet for wheelchair-equipped vehicle
Activities
  • Fitness center (free access)
  • Hiking/biking trails
  • 24-hour fitness center
  • Children's pool
  • Shopping
  • Fitness classes
  • Playground
  • Full-service spa
  • Yoga classes
  • Free bicycle rentals
  • 8 outdoor pools
  • Arcade/game room
Entertainment
  • 65-inch Smart TV
  • Digital channels
  • Premium channels
General
  • Meeting rooms - 7
  • Coworking space
  • Computer station
  • Business center
  • Elevator
  • ATM/banking services
  • Gift shop/newsstand
  • Front-desk safe
  • Ballroom
  • Reception hall
  • Banquet hall
  • Water dispenser
  • Spanish
  • English
  • Comprehensive recycling policy
  • Local culture & ecosystem education
  • Beach towels
  • Vegetarian dining options
  • Comprehensive food waste policy
  • Smoke-free property
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Humane treatment of captive wild animals
  • Vegan dining options
  • Water dispenser
Guest Services
  • Laundry facilities
  • Free children's club
  • Children's pool
  • Waterslide
  • Children's games
  • Playground
  • Snack bar/deli
  • 8 outdoor pools
  • Arcade/game room
  • Wedding services
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Dry cleaning service
  • 24-hour front desk
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Daily housekeeping
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Pool cabanas (surcharge)
  • Beach umbrellas
  • Pool sun loungers
  • Outdoor entertainment area
  • Beachfront location
  • Outdoor furniture
  • Pool umbrellas
  • Beach loungers
  • Garden
  • Yard
  • Furnished balcony or patio
Spa
  • Manicures and pedicures
  • Hot tub
  • Spa open daily
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Body wraps
  • Sauna
  • Steam room
  • Body treatments
  • Body scrubs
  • Massage - deep-tissue
  • Facials
  • Outdoor treatment areas
  • 13 treatment rooms

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system

Reviews

Donna
Aug 7, 2025 09:19:05 AM
Review Score:   4
Summary: Food mediocre at best, service below average.
See All Reviews

Room Arrangement

Room Info Facilities
Suite, 1 King Bed, Ocean View
Room Size: 861 square feet m2
1 King Bed
Suite, 1 King Bed, Ocean View

General

Number of living rooms 0, Dining table, Number of bedrooms - 0, Ping - 24, Square feet - 861, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Square meters - 80, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 2 Queen Beds, Ocean View, Oceanfront
Room Size: m2
2 Queen Beds
Room, 2 Queen Beds, Ocean View, Oceanfront

General

Number of living rooms 0, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Room, 1 King Bed, Nature View
Room Size: 452 square feet m2
1 King Bed
Club Room, 1 King Bed, Nature View

General

Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Resort view, Bed count maximum 1
Suite, 1 King Bed, Ocean View (Governors Suite)
Room Size: 1399 square feet m2
1 King Bed
Suite, 1 King Bed, Ocean View (Governors Suite)

General

Square meters - 130, Number of living rooms 0, Dining table, Number of bedrooms - 1, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Square feet - 1399, Ping - 39, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 1 King Bed, Ocean View
Room Size: 452 square feet m2
1 King Bed
Room, 1 King Bed, Ocean View

General

Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Ocean view, Bed count maximum 1
Family Suite, 1 King Bed, Ground Floor
Room Size: 861 square feet m2
1 King Bed
Family Suite, 1 King Bed, Ground Floor

General

Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (inches) - 1, Shower grab bar height (inches) - 1, Ping - 24, Square feet - 861, Lowered locks/deadbolt, Bathrobes, Separate bathtub and shower, Low-height bed, Low bed height (inches) - 1, Bed count minimum 1, Number of living rooms 0, Dining table, Grab bar - in shower, Visual fire alarm, Doorway wheelchair width (centimeters) - 3, Low bed height (centimeters) - 2, Wheelchair accessible, Lowered peephole/view port in door, Deep soaking bathtub, Shower grab bar height (centimeters) - 3, Square meters - 80, Separate sitting area, Rainfall showerhead, Ocean view, Bed count maximum 1
Room, 1 King Bed, Nature View
Room Size: 452 square feet m2
1 King Bed
Room, 1 King Bed, Nature View

General

Square meters - 42, Number of living rooms 0, Separate bathtub and shower, Number of bedrooms - 0, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Resort view, Bed count maximum 1
Family Room, 1 King Bed, Ground Floor
Room Size: 452 square feet m2
1 King Bed
Family Room, 1 King Bed, Ground Floor

General

Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Visual fire alarm, Wheelchair-width doorways, Doorway wheelchair width (inches) - 1, Shower grab bar height (inches) - 1, Doorway wheelchair width (centimeters) - 3, Shower only, Ping - 13, Low bed height (centimeters) - 3, Square feet - 452, Lowered locks/deadbolt, Lowered peephole/view port in door, Square meters - 42, Shower grab bar height (centimeters) - 3, Low-height bed, Low bed height (inches) - 1, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Family Room, 1 King Bed, Ocean View
Room Size: 452 square feet m2
1 King Bed
Family Room, 1 King Bed, Ocean View

General

Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Ocean view, Bed count maximum 1
Room, 2 Queen Beds, Nature View
Room Size: m2
2 Queen Beds
Room, 2 Queen Beds, Nature View

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Club Room, 2 Queen Beds, Resort View, Ocean View
Room Size: m2
2 Queen Beds
Club Room, 2 Queen Beds, Resort View, Ocean View

General

Number of living rooms 0, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Room, 2 Queen Beds, Nature View
Room Size: m2
2 Queen Beds
Club Room, 2 Queen Beds, Nature View

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Club Suite, 1 King Bed, Ocean View
Room Size: 861 square feet m2
1 King Bed
Club Suite, 1 King Bed, Ocean View

General

Number of living rooms 0, Dining table, Number of bedrooms - 0, Ping - 24, Square feet - 861, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Square meters - 80, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Family Room, 2 Queen Beds, Ocean View
Room Size: m2
2 Queen Beds
Family Room, 2 Queen Beds, Ocean View

General

Number of living rooms 0, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Suite, 1 King Bed, Partial Ocean View
Room Size: 861 square feet m2
1 King Bed
Club Suite, 1 King Bed, Partial Ocean View

General

Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (inches) - 1, Shower grab bar height (inches) - 1, Ping - 24, Square feet - 861, Lowered locks/deadbolt, Separate dining area, Bathrobes, Separate bathtub and shower, Low-height bed, Low bed height (inches) - 1, Bed count minimum 1, Number of living rooms 0, Dining table, Grab bar - in shower, Visual fire alarm, Doorway wheelchair width (centimeters) - 3, Low bed height (centimeters) - 3, Wheelchair accessible, Lowered peephole/view port in door, Deep soaking bathtub, Square meters - 80, Shower grab bar height (centimeters) - 2, Separate sitting area, Rainfall showerhead, Ocean view, Bed count maximum 1
Family Room, 2 Queen Beds, Ground Floor
Room Size: m2
2 Queen Beds
Family Room, 2 Queen Beds, Ground Floor

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Presidential Suite, 1 King Bed
Room Size: 1711 square feet m2
1 King Bed
Presidential Suite, 1 King Bed

General

Number of living rooms 0, Dining table, Number of bedrooms - 0, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Ping - 48, Square feet - 1711, Square meters - 159, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 1 King Bed, Accessible (Roll-In Shower)
Room Size: 452 square feet m2
1 King Bed
Room, 1 King Bed, Accessible (Roll-In Shower)

General

Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Visual fire alarm, Shower grab bar height (inches) - 1, Shower only, Ping - 13, Square feet - 452, Roll-in shower width (inches) - 1, Square meters - 42, Shower grab bar height (centimeters) - 3, Roll-in shower width (centimeters) - 3, Rainfall showerhead, Bed count minimum 1, Resort view, Roll-in shower, Bed count maximum 1
Club Room, 1 King Bed, Ocean View
Room Size: 452 square feet m2
1 King Bed
Club Room, 1 King Bed, Ocean View

General

Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Ocean view, Bed count maximum 1

FAQ's

Is this Chacalal resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chacalal resort have a swimming pool?

Yes, this Chacalal resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chacalal resort?

Best-rates for the Chacalal resort starts from $285 per night with includes Business Services, Bedding/Linens, Spa, Restaurant, Bar, Guest Services, Laundry, TV, View, Wheelchair Accessible, Wellness Facilities, Hot Tub, Internet, Kitchen, Air Conditioner, Pool, Ocean View, Balcony/Terrace, Security/Safety, Sports/Activities, Child Friendly, Parking, Accessibility, Entertainment with all other facilities. BedroomVillas.ca matches every traveler with their perfect villa, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Chacalal resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chacalal resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chacalal resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chacalal resort?

Based on the information reported by the owner or manager, the Chacalal resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chacalal resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chacalal resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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